Technical Support Channels

  • 1 hour ticket response time

  • A One–Hour Support Ticket Response Guarantee

  • All your assistance requests will be attended to in no more than 60 min after the trouble ticket or e–mail has been received. If your issue needs additional assistance from a sysadmin, we’ll direct the support ticket or the email to the person in charge, right away and we will leave a comment to notify you that more time will be needed for finding the best solution. And if you make use of the Admin Services package, any of the server administration tasks included there will be performed whenever you prefer.

  • Top quality support service

  • A Top–Quality Help Desk Support Service

  • Our help desk support team will be online for you 24x7x365 if you require help with our Web Hosting Control Panel or with any of the apps that we pre–install for your convenience on the dedicated web hosting server. And if you need help handling all the standard administration tasks on your dedicated web hosting server, you can order our Admin Services package, that includes data backup disk storage space, weekly Operating System updates, installation and troubleshooting services, server monitoring and restarting services, etc.

  • Intuitive help center

  • An Intuitive Help Section

  • Our Web Hosting Control Panel has been pre–installed for every Linux dedicated hosting server. Among its functionalities is a rather useful integrated knowledge base that will walk you step by step on everything that you can do. Most instructional articles in addition video versions that demonstrate all the operations that you can carry out in a very illustrative manner. You can find all the help articles and the video tutorials in the upper right corner of each Web Hosting Control Panel section.