Assistance Channels

  • 1 hour ticket response time
  • A one hour Inquiry Answer Warranty

  • Each ticket you submit to the technical help Department will be replied to in up to one hour. All normal problems shall be answered right away. However, if the service inquiry you have posted needs aid from a certified admin technician, we are going to send the ticket to him and will notify you about the delay.

  • Top quality support service
  • Qualified Client Assistance Service

  • We give you 24/7/365 client help through a lightning fast ticketing system included in your Control Panel. You could write to us anytime about any of the applications that come pre–configured on the virtual server, such as the desired Linux OS, the server admin panel and our in–house produced Web Hosting Control Panel.

  • Intuitive help center
  • An Informative Help Section

  • An exhaustive and consistently updated knowledge base is incorporated into our custom–built Web Hosting Control Panel. It includes quick tips on how to carry out all the main website maintenance jobs. The Help zone supplies descriptive how to articles and step–by–step video courses. You can access the Help section by clicking the Help or Video buttons in the upper right side of each Control Panel section.