There are different ways to get in touch with the web hosting company whose services you are using, but the one that you will always find regardless of which company you select is a ticketing system. It is the least complicated correspondence channel for many reasons. If no support team representative is free at the moment and they’re all engaged, a phone call may not be responded to, but a ticket will invariably hit home. Besides, you can copy/paste large pieces of information without worrying about misprints, and if a specific issue needs more time to be sorted out or a number of replies must be exchanged, all the information will be in one and the same location, so either party can always see the comments supplied by the other one. The downside of using tickets to touch base with your hosting company is that they are usually separate from the hosting platform, so if you need to provide information or to follow directions, you will need to use at least two separate admin dashboards and this number may increase in case you desire to manage several domains. On top of that, a lot of hosting providers reply to tickets after a few hours, or even once in every twenty four hours, and for you as a client, this simply means wasted time while awaiting a reply.

Integrated Ticketing System in Cloud Hosting

The ticketing system that we are using for our Linux cloud hosting services isn’t separate from the web hosting account. It is included in our all-embracing Hepsia hosting Control Panel and you will be able to visit it at any moment with only several clicks, without logging out of your web hosting account. The ticketing system comes with a quick-search field, which will help you track down the status of any ticket that you have already opened, if necessary. Additionally, you can read knowledge base articles that are relevant to various problem categories, which you can pick, so you can learn how to deal with a specific issue even before you send a ticket. The response time is no more than one hour, which implies that you can get prompt assistance at any specific moment and if our help desk team suggests that you should do something inside your account, you can do it momentarily without needing to leave the Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia Control Panel, which is included with all our semi-dedicated hosting services, was created with one aim in mind – that you should be able to manage everything connected to your semi-dedicated account in one single location and the support tickets are not an exception. Our ticketing system is incorporated into the Hepsia Control Panel, so, if you’ve got a question or bump into a difficulty, you can contact our client care staff representatives straight away without having to use a totally different admin console. You can search through your web files or check a variety of settings in your account while you post a new ticket or read the answer to an older one. In case you have a ton of tickets and you’d like to find a given one, you can take advantage of the clever search box, which is available in the Help section. We’ll make sure you receive an answer in no more than one hour regardless of the essence of your question or problem.